Winter

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Sale Shipping can take up to  3 to 5 weeks to ship . Depending on the demand please consult with a sales representative before ordering 

Regular Shipping can take up to 3 weeks to ship 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

​Although we try to get your hair to you as fast as humanly possible, please don’t order hair less than 24 hours before you need it! It's always best to give yourself at least a 2 week cushion before you need it to avoid any unforeseen circumstances that may delay delivery.​

All orders can be choose to be shipped out according to fast and safe rule. So as for the different country, there are different warehouse and shipping way to delivery the hair.